skip to Main Content
4

 

We have three support plans for success, not just one.

Essential Plan
 

Support Services

  • 9:00 am – 5:00 pm service hours
  • Online problem resolution support
  • 2 people can raise support cases
  • P1 – up to 2 hrs response time
  • P2-4 – up to 2 business days

 

Advisory Services

  • Unlimited access to Customer Success Portal knowledge base and user community

 

Knowledge

  • Recorded webinars

Standard Plan

 

Support Services

  • 8:00 am – 6:00 pm service hours
  • Online problem resolution support
  • Telephone support
  • Live chat¹
  • 4 people can raise support cases
  • P1 – up to 1 hr response time
  • P2 – up to 2 hrs
  • P3 – up to 4 hrs
  • P4 – up to 1 business day

 

Advisory Services

  • Unlimited access to Customer Success Portal knowledge base and user community
  • Online task-based advice and guidance

 

Knowledge

  • Product e-learning – 4 users²
  • Success Webinar Program

 

Customer Success Services

  • Access to a team of Customer Success Managers
  • Product roadmap briefings
Premier Plan
 

Support Services

  • 8:00 am – 6:00 pm service hours
  • Online problem resolution support
  • Telephone support
  • Live chat¹
  • Designated support team
  • 8 people can raise support cases
  • P1 – 1 hr response time
  • P2 – up to 2 hrs
  • P3 – up to 4 hrs
  • P4 – up to 1 business day

 

Advisory Services

  • Unlimited access to Customer Success Portal knowledge base and user community
  • Online task-based advice and guidance
  • Telephone task-based advice and guidance

 

Knowledge

  • Product e-learning – unlimited users²
  • Success Webinar Program

 

Customer Success Services

  • Designated Customer Success Manager
  • Success Days for proactive services³
  • Product roadmap briefings
  • Tailored Success Action Plan
  • Customer Success reviews³
¹ Where applicable
² For available products
³ Depends on plan spend
Back To Top